How to Download Your Digitized Videos

Thank you for choosing Vidley Digital to preserve your memories!
Your digitized videos are stored securely on Google Cloud for easy access and backup.
Follow the steps below to download your files safely to your computer, external drive, or cloud storage.

Before You Begin

Make sure you have:

  • A stable internet connection

  • Enough free storage on your computer or external drive

  • Access to the Google account we shared your videos with

Tip: If you do not have a Google account, you can still download the videos from the drive directly.

Troubleshooting and Tips

Download Button Missing:
If the right-click → Download option isn’t visible, click once on the video to open it, then click the download arrow in the top-right corner.

Large File Warning:
Files larger than 2 GB may take several minutes to prepare. Wait for Google Drive to process the download.

File Not Opening:
Your videos are delivered in MP4 format, which plays on all modern devices.
If playback issues occur, try using VLC Media Player (free download).

Out of Space:
Check available space on your external drive before downloading. We recommend at least 20% more space than the total file size to avoid errors.

Interrupted Downloads:
If your download stops, try:

  • Switching to a wired internet connection or stronger Wi-Fi

  • Downloading one file at a time

  • Using Google Chrome for best compatibility

Thank You for Preserving Your Memories with Vidley Digital